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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A context menu will open. It includes elaborate information about all the actions that you can perform on the given page. Each context menu opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge collection of how-to videos explaining how to work with our web hosting Control Panel. They're designed for those of you who want to see how things are getting done rather than just reading articles. Thus, everyone can swiftly become familiar with our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you need, have a peek at our comprehensive FAQ database, which includes questions asked by real clients and offers practical solutions. We regulary "revamp" our FAQ section with new articles in order to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can touch base with our great team of support engineers available 24/7/365 and ready to assist you with any issue. Each support ticket you open will be responded to in less than 60 minutes (the average response time being about 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 216512

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com